Refund Policy

Refund Policy

Thank you for using Okiee Dokiee (referred to as “we,” “our,” or “us”).

We aim to provide a safe and trusted platform for pet buyers and sellers. This Refund Policy explains the conditions under which refunds may be issued and how refund requests are processed.

1. General Policy

1. Okiee Dokiee is an online marketplace, connecting buyers and sellers.
2. We do not directly sell pets and therefore, refunds are primarily handled by the seller.
3. However, we assist in facilitating communication and dispute resolution to ensure fair practices.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

1. The seller fails to deliver the pet or product.
2. The delivered pet does not match the description in the listing (e.g., breed, age, health condition).
3. The transaction was fraudulent or unauthorized.
4. The pet was unfit for sale (certified by a licensed veterinarian within a specific timeframe).

Refunds will not be provided if:

1. The buyer changes their mind after purchase.
2. The buyer fails to meet care, licensing, or legal requirements.
3. The dispute arises from issues outside the seller’s control (e.g., buyer negligence).

3. Timeframe for Refund Requests

1. Buyers must submit a refund request within [X] days of the transaction or delivery.
2. After this period, refund claims may not be accepted.

4. Refund Request Process

To initiate a refund:

1. Contact our support team at [Insert Email Address].
2. Provide order details, proof of purchase, and reason for refund.
3. Our team will review the claim and mediate between the buyer and seller.
4. If approved, the refund will be processed through the original payment method.

5. Processing Time

1. Approved refunds are typically processed within [5–10 business days].
2. Depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Seller Obligations

1. Sellers are required to respond promptly to refund-related inquiries.
2. Failure to cooperate with refund investigations may result in account suspension or removal from the platform.
3. Sellers must comply with applicable animal welfare and trade laws.

7. Dispute Resolution

1. If the buyer and seller cannot reach an agreement, Okiee Dokiee may intervene to mediate.
2. We reserve the right to make a final decision based on the evidence provided by both parties.
3. Our decision in such cases will be binding and final.

8. Non-Refundable Items

The following are not eligible for refund:

1. Non-refundable service fees or transaction charges.
2. Adoption or reservation fees once confirmed.
3. Donations or voluntary contributions.
4. Any additional services purchased through third-party partners.

9. Policy Updates

We may update this Refund Policy from time to time. All changes will be posted with a revised “Last Updated” date. Continued use of the Platform means you accept the updated terms.