Cancellation Policy

Cancellation Policy

At Okiee Dokiee (referred to as “we,” “our,” or “us”), we aim to make every transaction smooth and transparent. This Cancellation Policy outlines how buyers and sellers can cancel orders, the conditions for cancellations, and any applicable fees.

1. General Policy

1. Okiee Dokiee is an online platform connecting buyers and sellers.
2. We do not directly own or sell pets, but we facilitate communication and transaction management.
3. Cancellations must comply with this policy to ensure fairness to both buyers and sellers.

2. Cancellation by Buyer

Buyers may cancel an order under the following conditions:

1. The cancellation request is made within [X hours/days] of placing the order.
2. The pet or product has not been shipped or delivered yet.
3. The seller has not confirmed the handover or transport.

✅ Eligible cancellations may qualify for a full refund (excluding any non-refundable service fees).

❌ Cancellations made after shipment or confirmation may not be eligible for a refund.

3. Cancellation by Seller

A seller may cancel an order if:

1. The pet or product is no longer available.
2. They identify false or suspicious buyer information.
3. They are unable to fulfill the order due to unforeseen circumstances.

If a seller cancels:

1. The buyer will receive a full refund.
2. Repeated cancellations by a seller may result in penalties or account suspension.

4. Automatic Cancellations

Orders may be automatically canceled by the system if:

1. Payment is not completed within the required timeframe.
2. Buyer or seller fails to respond to confirmation messages within [X] hours/days.
3. There’s a violation of our Terms and Conditions.

5. Non-Cancellable Situations

Orders cannot be canceled in the following cases:

1. The pet has already been handed over or delivered.
2. The buyer simply changes their mind after confirmed purchase.
3. The cancellation is requested outside the allowed time period.
4. The transaction involves non-refundable services (e.g., reservation or adoption fees).

6. Refunds for Cancellations

1. Refunds for approved cancellations will be issued through the original payment method.
2. Processing time is typically [5–10 business days], depending on the payment provider.
3. Any applicable transaction or service fees may be deducted from the refund amount.

7. Dispute Resolution

If a cancellation request leads to a disagreement between buyer and seller:

1. Okiee Dokiee may intervene to review the case.
2. Both parties may be required to provide evidence (e.g., messages, payment proof).
3. Our decision after review will be final and binding.

8. Policy Updates

We may modify or update this Cancellation Policy from time to time. All changes will be posted with a revised “Last Updated” date. Continued use of our platform means acceptance of the updated terms.